The Customer Service Style DISC Module helps identify the characteristics of the evaluated when they have to serve or service customers. It is designed to take advantage of the strengths of their style and strengthen weaknesses, as well as help fit the right people in the right environment.
Type: Optional module to base report
Included in: DISC Professional
Pages: 3
Price: No cost
First page: Your style of Customer Service 
It is used both in recruitment and in development and training
Good customer service can make a difference in a company, it can be the reason why a customer stays with us or changes to the competition. It is demonstrated that a high percentage of customers that a company loses is due to poor or inadequate service. Knowing your style of customer service helps you give excellent assistance and improve customer retention.
This section is dynamic (according to the style of each evaluated)
It is divided into 6 sections:
- Explanatory introduction
- Name of the customer service style
- Strengths of style
- Weaknesses of style
- Secondary styles
- The environment in which this style best performs
Second page: Identifying the styles of the clients
It is mainly used is development and training
- It is a guide that helps the person identify with what type of client he is dealing with. This section is static (does not change)
Third page: Customer Service Strategy
It is mainly used in development and training
- Based on the evaluated Customer Service style, it helps him identify some basic strategies that you can follow when he has to service the clients. This section is dynamic (according to the style of each evaluated)
To download this information clic here
To download an example clic here
Summary table of customer service styles (does not appear in the report)
| Style | Main characteristic | Main weakness | Ideal environment |
| Directive | Faces the facts directly | Can be sharp or be too strong | Where hard environments need determination, where you have to be very proactive |
| Charismatic | Faces the facts directly but very friendly | May want to control the conversation | Where proactivity and determination are needed, as well as fluency in interaction and communication |
| Persistent | Faces the facts objectively but friendly | Can be somewhat elusive with the customer | Where you need to combine determination, kindness and persistence |
| Informal | Faces the facts in a friendly way | Can not really listen to the customer | Where it is necessary great capacity for interaction, communication and kindness |
| Facilitator | Faces the facts in a friendly way and at the same time calm | May settle with the easiest solution, but not the most appropriate one | Where good communication skills are needed as well as kindness and cooperation with the client |
| Adviser | Faces the facts in a friendly but at the same time conscientious way | Can be perceived as a smartass | Where you have to combine good interaction and communication with details and data |
| Cooperator | Faces the facts unhurried and friendly | Can get to join the customer’s complaint as a way to pacify him | Where kindness, serenity and endurance are fundamental and there are clear established procedures |
| Cautious | Faces the facts in a kind and systematic way
|
Can give up if the client puts a lot of pressure | Where you need a lot of kindness while following procedures to resolve issues |
| Technical | Faces the facts conscientiously and systematically | May not empathize with the customer | In technical environments where information and details are the most important |
| Resolute | Faces the facts directly and conscientiously | May be too dry or hard
|
Where determination is needed while dealing with details and information in a thorough manner |